Beta Mail Service functionality in 16.1
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Beta Mail Service functionality in 16.1


Article ID: 259510


Updated On:


Clarity PPM SaaS


You want to configure the new (from 16.1) Mail Service functionality that we can find in: 
Classic PPM >> Administration >> General Settings >> Mail Service (Beta) 

There are a few fields in there for Incoming Server, Mail Account, OAuth Configuration and want to know how to configure those.

What details are needed to complete this configuration?


Release : 16.1.0


You would need to supply your own POP3 or IMAP service details.

Authentication can be "Basic (user/password)" or "Oauth" if their mail service allows for that.

This Documentation on Email Service has a detailed explanation:


You can show the configuration screen to you email service administrator.

The Oauth section is not needed if using Basic authentication.