Impact of Deleting Service Desk Manager Log Files

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Does deleting logs impact the functionality of Service Desk Manager?

Environment

Service Desk Manager 17.3 and higher

Resolution

No, logs can be deleted safely from Service Desk Manager.

This will not affect functionality.

Note: while deleting logs does not impact the SDM functionality, log files keep track of SDM operations and are useful for troubleshooting reason so unless it is recommended by Broadcom Support, it is not recommended to delete the log files. If some log files grow too big, they can be moved to some backup folders. If log files do need to be deleted/moved, make sure Service Desk Manager stops before the deletion/move.