CloudSOC Custom Gatelets delayed sync to WSS when using a CSV to import domains

Products

• CASB Gateway Advanced
• CASB Gateway

Issue/Introduction

• CloudSOC Custom Gatelets delayed sync when using a CSV to import domains.

• After activating a Custom Gatelet where a CSV file was used to import domains, CloudSOC would ignore traffic steering for all domains added to the Custom Gatelet.

• A sync would eventually perform overnight and traffic steering would apply as expected; however, the expected behavior is for the sync to update from CloudSOC to WSS within a few minutes as is the case for non-custom/'standard' Gatelets.

Environment

CloudSOC + WSS 

Cause

This was discovered to be caused by a defect.

Resolution

A solution will be published with CloudSOC release 3.156.