Error: unable to connect to the Symantec Protection Engine.
Article ID: 259349
Updated On:
Products
Protection Engine for NAS
Protection Engine for NAS
Issue/Introduction
After changing the following settings in xmlmodifier and trying to scan a file the Symantec Protection Engine service would stop and display Error: unable to connect to the Symantec Protection Engine.
xmlmodifier –s //policies/ThreatPolicies/ActiveContentScanning/@enabled True policy.xml
Cause
The value was set to True instead of true with a lower case t.
xmlmodifier –s //policies/ThreatPolicies/ActiveContentScanning/@enabled True policy.xml
Resolution
To fix this issue run the command below and restart the Symantec Protection Engine service:
xmlmodifier –s //policies/ThreatPolicies/ActiveContentScanning/@enabled true policy.xml
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