Lexicon userdict.tlx Compatibility Between Environments

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

The Service Desk administrator wants to spell check words from one environment in another environment where the words are not already added to the lexicon.

Is it possible to move a lexicon (userdict.tlx) from one environment to another?

Environment

Service Desk Manager 17.3 and higher

Resolution

Yes, there are two options to accomplish this.

1) Replace userdict.tlx with the userdict.tlx from the environment with the extra words the Service Desk administrator are trying to check.

First confirm the original userdict.tlx does not contain any words from the new userdict.tlx.

Then the Service Desk administrator can just replace the old userdict.tlx with the new userdict.tlx

Restart services and then the new words should appear.

2) The Service Desk administrator can use the pdm_lexutil utility to add words using the -l flag and referencing the location of the new userdict.tlx

pdm_lexutil--Modify SDM Lexicons

 

 

Additional Information

Default location of userdict.tlx files:

C:\Program Files (x86)\CA\Service Desk Manager\lexiconsuserdict.tlx