DLP console not accessible GLICXX_3.4.xx error on Enforce UI page.

Products

• Data Loss Prevention Core Package
• Data Loss Prevention Enforce

Issue/Introduction

Enforce console is not accessible 

Environment

Release : 15.8 MP3

Cause

After the enforce UI is done loading the following error is presented, see:

/opt/Symantec/ContentExtractionService/15.8.00000/Protect/lib/native/OCRImage.so: /lib64/libstdc++.so.6: version `GLIBCXX_3.4.14' not found (required by /opt/Symantec/ContentExtractionService/15.8.00000/Protect/lib/native/OCRimage.so )

Resolution

the dlp-gcc.conf is missing from the /etc/ld.conf.so.d 

• cd /etc/ld.conf.so.d/
• vi dlp-gcc.conf
  paste the following path
  /opt/Symantec/DataLossPrevention/ServerPlatformCommon/16.0.00000/Protect/lib/gnu/
• save and exit the file (:wq!)
• ldconf
• restart the SymantecDLPManagerServerService 

Additional Information

This issue is caused by the dlp-gcc.conf was missing and also older .conf files that are in conflict with dlp-gcc.conf

Remove other files with DLP that are in the file name. 

The contents of /etc/ld.conf.so.d should look like the following