Examples text are not being shown for Properties in the XFlow or Service Point interfaces

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Using OOTB Software Area

Create a Property with the following values:

 

Now using the Xflow:

                This is the output

 

               

 

Now using the Service Point:

 

The Examples text ("The answer should be in CAPS") are not being shown in the XFlow or Service Point interfaces.

Without this the user will have no idea how it is necessary to respond.

Environment

Release : 17.3

CA Service Desk Manager / xFlow

Resolution

Functionality is to be included in the forthcoming RU21 update for Service Desk.