This computer can't connect to the remote computer.

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

 

RDP service is not able to connect to Windows 2019 servers from CA PAM.

Error screenshot:

Environment

Release : 4.1

Cause

The "Event Viewer" logs showing that the "Netlogon" service is not running Windows Server (target server). 

Resolution

Restart the "Netlogon" service on the Windows Server: