Client boots into WinPE and task fails with edit code 255
Article ID: 259319
Updated On:
Products
Issue/Introduction
The client boots into WinPE and looks like it’s starting to pull an image, but then Ghost tries to open an outline of the window but nothing more is returned. The task fails with the following message:
ErrorMessage: ClientCaptureImageException occured ''X:\program files\Symantec\Deployment\Downloads\{ABD668D6-E76D-4313-B50C-3309D75D7012}\cache\Ghost\x64\GHost64.exe' tool failed with exit code 255', return code 0, location 'Tcube_ClientCaptureImage.cpp:487'
The Notification Server logs contain:
Severity: 1
Date: 1/26/2023 9:04:07 AM
Tick Count: 259478125
Host Name: <NS server name>
Process: AeXSvc (5500)
Thread: 119
Module: Symantec.Deployment.dll
Source: Altiris.Deployment.DsImaging.NsAgentSettingsSaveSubscriber.ProcessChangedSettings
Description: Unable to apply changed credentials on DS folder.
Some or all identity references could not be translated.
Other errors seen in the Notification Server logs:
Description: SMTP Server misconfigured, email will not be sent for: Scheduled, '' (dcecc368-1796-43e6-8a53-380e7f000b62, User)
Description: Could not resolve any credentials associated with Software Portal Managers
Description: Failed to verify domain access, building flat domain name from distinguished name: DC=<Domain Controller name>,DC=net
The server is not operational.
Description: Unable to refresh the codebase information for package: '_unconfigured_package_416d8ce3-12b9-4b31-8818-3998413de734' (0c7c12e3-4c5d-4eeb-a080-6305dd25febc)
Description: Unable to manage the distribution points for package: '_unconfigured_package_416d8ce3-12b9-4b31-8818-3998413de734' (0c7c12e3-4c5d-4eeb-a080-6305dd25febc)
Description: Unexpected exeption during associate deliverable software and platform.
\\<Notification Server name>\Software Library\3ec39a1c-e2fd-46ad-8df9-2c97bd8ccb2c\setup.exe
The DSTask log from the client show the following error:
[2023/01/26 09:04:25.393 1488:1240 *ERRR] Create Image Task: Task failed, ClientCaptureImageException occured ''X:\program files\Symantec\Deployment\Downloads\{ABD668D6-E76D-4313-B50C-3309D75D7012}\cache\Ghost\x64\GHost64.exe' tool failed with exit code 255', return code 0, location 'Tcube_ClientCaptureImage.cpp:487'
[2023/01/26 09:04:13.932 1488:1240 INFO] Create Image Task: Creating image on PS/NS server 'https://<Site Server name>.net/Altiris/PS/Share/pkggroup_lm_{8ada3b6e-fb7d-4f61-8fc4-775a0c381921}/{98f25813-ae8b-4f59-94aa-d394f7a43982}/cache/Win10-EDU-x64-22H2-1-26-2023-CAPTUREv1.gho'
This is a new Notification Server installation and setup.
Environment
ITMS (Deployment Solution) 8.6 RU3
Cause
The Agent Connectivity Credentials had a password that was 34 characters in length and there is a hard-coded limit of 32 character password length.
Resolution
The resolution was to use a password that was 32 characters or shorter.
Starting in ITMS 8.7 these limitations have been removed (verified in DS 8.7.1143/Ghost 11531).
Additional Information
Since the Ghost executable is not able to execute it writes a .dbg file in with the automation log folder.
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