Data Repository vertica database is stopping.

Products

• DX NetOps
• CA Performance Management - Usage and Administration

Issue/Introduction

Node 1 is stopping every other day.

1 node in vertica cluster is crashing frequently.

The logs don’t seem to expose any errors.

Restart the node with adminTools fixes the problem for a short time.

Environment

Release : 22.2

Cause

Soft lockup messages are a kernel issue.

Please contact the system admin for guidance.

Resolution

We found soft lockup errors in

/var/log/dmesg

bash-4.1$ grep "soft lockup" dmesg

And the problem went away on its own.

This has come up several times across many customers, and it always points back to a problem with the system host or the esxi host.