UIM - CASDM Integration Validation Failed Connection

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We are trying to re-integrate CA Service Desk with CA UIM from yesterday, as this the CA SDM unable to get authenticate with CA UIM, We already open all firewall ports in between both servers. The integration is worked before successfully only we have issue from two days. Here is the error in sdgtw log:

[24/01/23 09:37:56:108 AST] [qtp1076641230-666] ERROR sdm.CASDMWebService: Retry message %s with exception Error invoking web service 'getAccessKey' operation.  Retrying 2/2 ...
[24/01/23 09:37:58:119 AST] [qtp1076641230-666] ERROR sdm.CASDMWebService: CA SDM method 'getAccessKey' was not successful

Environment

Release : 20.4

Resolution

The issue is related to certificates. Fixing it would resolve this.