During risk evaluation requests with a currency other than the mapping currency, the Risk Auth service crashes due to the non-availability of the conversion rate from the base currency to the transaction currency in the database.
Below error is observed in event viewer for the service crash:
Faulting application name: arrfserver.exe, version: 22.214.171.124, time stamp: 0x633a937a
Faulting module name: NameValueXref.dll, version: 126.96.36.199, time stamp: 0x633a90ec
Exception code: 0xc0000005
Fault offset: 0x0000000000007da7
Faulting process id: 0x1d4c
Faulting application start time: 0x01d90f098399e1e3
Faulting application path: D:\CA\AdvAuth\bin\arrfserver.exe
Faulting module path: D:\CA\AdvAuth\bin\NameValueXref.dll
Report Id: c37f799e-4690-44be-a236-4cd143f54fc9
Faulting package full name:
Faulting package-relative application ID:
Risk Authentication 9.1
Windows Server 2019
Symantec-AdvAuth-9.1-DE555174-HotFix is released to resolve the issue.