503 err from odata requests
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503 err from odata requests

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Article ID: 259263

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Updated On:

Products

CA Performance Management Network Observability

Issue/Introduction

This symptom has started exactly as the PRODUCT-ID-CHANGE issue was resolved.

HTTP ERROR 503 Service Unavailable

URI: /odata/api/devices
STATUS: 503
MESSAGE: Service Unavailable
SERVLET: da-cxf-osgi-jaxrs-servlet

Environment

Dx NetOps Performance Management

Resolution

After resolving a DS_Product_ID_Changed issue:

https://knowledge.broadcom.com/external/article?articleId=38023

 

Stopping and starting CAPC services resolved this issue

//Stop Services 

1. systemctl stop caperfcenter_console 
2. systemctl stop caperfcenter_devicemanager 
3. systemctl stop caperfcenter_sso 
4. systemctl stop caperfcenter_eventmanager 

 

//Start Services 

1. systemctl start caperfcenter_sso 
2. systemctl start caperfcenter_devicemanager 
3. systemctl start caperfcenter_console 
4. systemctl start caperfcenter_eventmanager