503 err from odata requests

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

This symptom has started exactly as the PRODUCT-ID-CHANGE issue was resolved.

HTTP ERROR 503 Service Unavailable

URI:	/odata/api/devices
STATUS:	503
MESSAGE:	Service Unavailable
SERVLET:	da-cxf-osgi-jaxrs-servlet

Environment

Dx NetOps Performance Management 22.x release

Resolution

After resolving a DS_Product_ID_Changed issue:

https://knowledge.broadcom.com/external/article?articleId=38023

 

Stopping and starting CAPC services resolved this issue

//Stop Services 

1. systemctl stop caperfcenter_console 
2. systemctl stop caperfcenter_devicemanager 
3. systemctl stop caperfcenter_sso 
4. systemctl stop caperfcenter_eventmanager 

 

//Start Services 

1. systemctl start caperfcenter_sso 
2. systemctl start caperfcenter_devicemanager 
3. systemctl start caperfcenter_console 
4. systemctl start caperfcenter_eventmanager