View options are not saved

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

After modifying some view options and saving the view, the newly saved view is not reflecting any of the new changes. There is no error displayed.

Environment

Release : 16.0.3

Cause

The current view may be corrupted.

Resolution

Try to recreate the view from the Standard View.

1. Document the desired settings (columns, filters...) for the current view.
2. Save a copy of the current view (View dropdown > Save As).
3. Delete the newly saved view (View dropdown > Manage > "X" icon for the copied view > Delete).
4. "Standard View" should now be the active view. At this point, it is recommended to save a copy of this view (View dropdown > Save As).
5. Change the view options and filters as appropriate.
6. Save and use this new view.