Appneta License not showing available after device deletion.

Products

• AppNeta

Issue/Introduction

Monitoring Point has been deleted from the Appneta Portal.

License still shows utilized by device, is not moved back into the pool of available licenses.

Resolution

The job that takes care of reporting of license utilization runs periodically throughout the day.

If license does not show up in available pool, it may take up to 4 hours to show available.

 

Additional Information

If License is still showing utilized after 4 hours, please submit a Broadcom Support Case.