Unable to access DLP Cloud Services portal

Products

• Data Loss Prevention Cloud Service for Email
• Data Loss Prevention Cloud Package
• Data Loss Prevention Cloud Detection Service for REST
• Data Loss Prevention Cloud Detection Service for ICAP
• Data Loss Prevention Cloud Detection Service
• Data Loss Prevention

Issue/Introduction

You are unable to access Cloud DLP resources. 

You have received welcome letters, with URL to the Cloud Management Portal, but can see that the registered email address is not correct - and so cannot login.

Environment

Release : 15.8+

Cause

There are no users at your company authorized to access your account at the Cloud Management Portal.

Resolution

In some cases Support can assist you, but if you need additional users added to the Cloud Services account, Support will open a case with the Global Customer Assistance team.

Additional Information

After confirming the account details are correct, if you are still unable to login to the portal, please try the following.

Note: the Cloud Management Portal uses the same SSO method (currently provided by Okta) to authenticate users with Cloud Services accounts.

1. Clear your browser cache from any previous attempts to access the portal.
2. Then go to the Broadcom Support site and login using the same credentials you use to access the Support portal (i.e., to open or view Support cases).
3. Then try to go to CMP: https://cmp.protect.broadcom.com/
4. If logging in still fails, please try the above steps in a new browser.

If that fails, please do contact Technical Support.