Best Practices on Trace setup for Performance

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

The environment is slow, how to make sure this is not caused by Action Trace set up? 

Environment

Release : Any Supported Release

Resolution

1. Please make sure the user you're using does not have SQL trace enabled in Administration - User - user properties - Action Tracing - should be Trace Off
2. Also make sure Tracing is disabled: 
   • Go to security.logs or CSA - Logs - Edit Configuration
   • Ensure the Trace Jobs, Trace XOG and Trace Process Engine is disabled: 
     
3. Then check the logs that nothing should be set to DEBUG or Trace. Ensure it matches Prod too. Or you can reset the logger to default values :
   • Backup the file $CLARITY_HOME/config/logger.xml
   • Replace  $CLARITY_HOME/config/logger.xml with $CLARITY_HOME/.setup/templates/config/logger.xml
   • Restart the services

Additional Information

Also check Trace on XOG, Jobs and Process Engine - Recommendations and Impacts