Anti-spam definitions are not updating

Products

• Messaging Gateway

Issue/Introduction

The Messaging Gateway (SMG) Control Center Status page shows that anti-spam definitions are not being updated:

Looking in the conduit logs under Status > Logs shows connection errors to rules.ara.brightmail.com:

2023-01-12T16:19:35-03:00 (ERROR:16508.1251457152): [12034] Network error occurred, Failed connect to rules.ara.brightmail.com:443; Connection timed out (7), check your network connection settings, check your proxy settings (if applicable), and check to ensure that port 443 (HTTPS) is open through any relevant firewalls.

Cause

The Messaging Gateway scanner cannot connect to rule update servers to download anti-spam rules. This is likely due to firewall restrictions preventing connections to the internet on port 443.

Resolution

Confirm with your firewall team that Messaging Gateway is able to connect to the internet hosts defined in Ports and hostnames used by Messaging Gateway