DebugDiag to capture crash dump related to igateway service on Windows ?

Products

• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

How to capture crash dump related to igateway service on Windows?

Resolution

1) Download and install Debug diag first https://www.microsoft.com/en-us/download/details.aspx?id=102635

2) Launch DebugDiag 2 Collection tool from start menu

3) Select the Crash option and click Next

4) Select a specific NT service on the next page and click next

5) Select iGateway service from the list and click Next

6) Change the first dropdown to  Full Userdump  and  set 10 for limit dropdown 

7) click Next and fill out a rule name  / path where the dump files should go to

8) click Next and select the option to Activate the rule and  hit the Finish button

 

 

The crash rule is now active to produce upto 10 dumps on first chance exceptions.

 

Monitor the dump count to see if that increases,  that means the process had an exception (not all exceptions result in a real crash, but the debug program is monitoring those exceptions and creating a crash dump on purpose)

 

 

Collect 

1) dump files and logs from the UserDump Path folder above, 

2) Windows Event Logs (application/security/system)

3) Igateway's *.conf  *.log   

4) EmbeddedEntitlementsManager\config  and log folders zipped