How to Reset the Symantec Endpoint Encryption Management Server Password
Article ID: 259042
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Issue/Introduction
Symantec Endpoint Encryption Management Server has the capability to manage all the SEE Clients, centralize policy, and host recovery keys when a user forgets their password.
Although there is a SEE Management Server password, most of the needed passwords are related to "Server Roles". For more information on Server Roles, see the following article:
214027 - Symantec Endpoint Encryption Admin Server Roles and Server Roles Report
This article will discuss how to change the SEE Management Server Password, which is needed in order to perform Server Upgrades, and is otherwise not needed on a daily basis.
Resolution
To access the Web Portal, navigate to your specific URL (sample https://FQDN-HERE/webconsole), you will be presented with the redesigned login page:
Once you have logged in, you will then click on the "Settings" cog wheel on the bottom-left side of the page:
Only the "Server" administrative role will give you the option to be able to change the password for the SEE Management Server.
If you do not have this cog wheel when you login, this means you do not have the permissions to do so.
Work with your SEE Management Server admin to get proper permissions. As mentioned, it's not typically needed in day-to-day tasks, and really, Server Roles are more critical.
If you don't know the URL, you can ask your SEE Management Server Administrator, or if you have access to the Windows Server where SEEMS is installed, go to the start menu, and look for the "SEE Management Console":
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