Add an email address field to the Contact section in IT Asset Manager (ITAM)

Products

• CA Service Management - Asset Portfolio Management

Issue/Introduction

What are the steps to add the an email address field to the contact section in IT Asset Manager (ITAM)?

Environment

CA IT Asset Manager (ITAM)

17.x

All Supported Operating Systems

Resolution

1.  Login to ITAM with an Administrator account

2.  Navigate to the ASSET tab -> New Asset 

2.  Click on Add Existing Fields

3.  Select 'Additional Information' from the 'Add Fields To' and click on the EMAIL ADDRESS field

4.  Save configuration

Additional Information

Above steps can also be used to add same content to the  “Help Desk Support Contact” section: