Fatal error when trying to query discovery server via snmpcollector probe 4.03

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

We have snmpcollector v4.03 and when attempting to invoke "Query discovery server" on the Primary Hub using discovery_server v20.33, we are receiving the following error:

Wrong version of discovery_server probe at /<domain>/<hub>/<robot>/discovery_server., version 20.33, Reason: This version of discovery server does not support filtering by Device Services. Please remove all services in this filter or upgrade the discovery_server probe to version 8.5 or greater. 

Click Reload to refresh configuration.

Environment

• UIM 20.3.3
• snmpcollector v4.03 HF3
• discovery_server v20.3.3
• hub 9.33

Cause

• snmpcollector 4.03 defect

Resolution

1. Copied the snmpcollector-4.0.4T3 package into the local archive of the remote/secondary hub.

2. Redeployed snmpcollector-4.0.4T3, but this time in IM, directly to the remote hub instead of via the IM 'Group' node.

3. Login to the Admin Console and choose to configure snmpcollector

4. Readded the Device Services Filters (Router, Switch, and Switch-Router), and the eror/message "Wrong version of discovery_server probe at..." did not occur.

Additional Information

• snmpcollector-4.0.4T3 is attached to this KB Article.