After upgrade to CU4 SOI Console oneclick.jnlp does not open anymore when access is through a proxy
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Article ID: 258863
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Updated On:
Products
CA Service Operations Insight (SOI)
Issue/Introduction
After upgrade to CU4 SOI Console oneclick.jnlp does not open anymore when access is through a proxy
"An unexpected error occurred connecting to the Web server at X via proxy X java.lang.NullPointerException"
Environment
Release : 4.2 CU4
Product: CA Service Operations Insight
Resolution
Please apply the attached .jar files on top of CU4 and provide the log file if the issue is still reproducible. Steps to apply the .jar files are found below.
Stop All SOI services
Take a backup of the below files \CA\SOI\SamUI\webapps\sam\lib\soi.common.sam-4.2.0-oneclick.jar \CA\SOI\SamUI\lib\soi.common.sam-4.2.0-ui.jar \CA\SOI\tomcat\lib\soi.common.sam-4.2.0-manager.jar
Copy jar file from the attached zip and replace the above files.