After upgrade to CU4 SOI Console oneclick.jnlp does not open anymore when access is through a proxy

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

After upgrade to CU4 SOI Console oneclick.jnlp does not open anymore when access is through a proxy

"An unexpected error occurred connecting to the Web server at X via proxy X java.lang.NullPointerException"

 

 

Environment

Release : 4.2 CU4

Product: CA Service Operations Insight

Resolution

Please apply the attached .jar files on top of CU4 and provide the log file if the issue is still reproducible.  Steps to apply the .jar files are found below.

1. Stop All SOI services
2. Take a backup of the below files
    \CA\SOI\SamUI\webapps\sam\lib\soi.common.sam-4.2.0-oneclick.jar
    \CA\SOI\SamUI\lib\soi.common.sam-4.2.0-ui.jar
    \CA\SOI\tomcat\lib\soi.common.sam-4.2.0-manager.jar
   
3. Copy jar file from the attached zip and replace the above files.
4. Restart the SOI services as per the recommendations given earlier (Reference KB article: Procedure to start SOI Manager & Connector Services)
   
5. Close the browser and SOI console.
6. Re-login the SOI UI server and relaunch the console.