Unable to start SDM service after upgraded the Windows OS

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After upgrading Windows OS from Windows 2012 to Windows 2016, unable to start SDM service

No error written to SDM STDLOG, but the Windows event viewer has a system error saying "CA Service Desk Manager Service is not a valid Win32 application"

Environment

CA Service Desk Manager 17.3 and 17.4

Resolution

Run pdm_configure as system administrator to reset the user rights and privileges and reset the SDM registration to the Windows OS.