Integration DX APM with Mail Office 365

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

We have a client that needs to send alerts by email but the client uses Office365,

Could you send me the prerequisites and steps to carry out the integration, such as which server to point to and other issues to take into account, this is because It is not in the documentation.

Environment

Release : 10.8

Resolution

Please note that when you create a new Notification Action, one of the fields to populate is the Mail Server. 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-8/administrating/manage-metric-data-by-using-management-modules/create-and-configure-notification-actions-in-the-workstation.html

In this field, you just need to enter the host, port, and security protocol to the Email Server of your choice.

This action type could send an email to several places:
Regular e-mail address
Already-defined mail list
Group email addresses
Pager gateway, which can trigger a pager

Enter the name of the SMTP host in the SMTP Host field.

I did a search for Office 365 and SMTP and found these two links 

https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365

https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353

The server name appears to be smtp.office365.com. Other details are in the above links. 

If using outlook.com. Details are 

outlook.com
https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040?ui=en-us&rs=en-us&ad=us#:~:text=If%20you%20want%20to%20add%20your%20Outlook.com%20account%2c587%209%20SMTP%20encryption%20method%20STARTTLS%20See%20More

In summary, start with:

Host: smtp.office365.com
Port 587
Protocol: STARTTLS
https://support.microsoft.com/en-us/office/pop-imap-and-smtp-settings-8361e398-8af4-4e97-b147-6c6c4ac95353

And contact Microsoft Support if that fails.