Data Missing in Identity Portal After Campaign Creation - Identity Portal

Products

• CA Identity Portal
• CA Identity Suite
• CA Identity Governance

Issue/Introduction

When you run a Provisioning Data Import (PDI) to import a new data set into an existing campaign in Identity Portal, you may observe that previously imported data is missing. This behavior occurs because the new import process overwrites the existing data within the campaign.

Environment

Identity Portal 14.5 & 15

Cause

This behavior is expected when using the same Universe for multiple imports. When you import a new data set using a Universe that already contains campaign data, the system overwrites the existing records with the new information.

Resolution

To prevent data from being overwritten, you must isolate your backend data sources by using separate Universes:

1. Log in to the Identity Portal administration console.
2. Navigate to the Universe configuration section.
3. Create a new Universe specifically for the new backend data source.
4. Configure your PDI to import the new data set into this newly created Universe.
5. Associate your campaign with the appropriate Universe to ensure data integrity.

Additional Information

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.