Versa appliance models missing serial number under asset information in Spectrum OneClick

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Versa appliance models missing serial number under asset information in Spectrum OneClick

Environment

Release : Any

Cause

There is no mib-2 standard attribute for serial number. Some vendor store that information in their own enterprise mib attribute.

Resolution

For the Versa devices, the vendor recommended using the following enterprise attribute:

deviceHardwareSerialnumber
OID : 1.3.6.1.4.1.42359.2.2.1.1.4.1.3 Status : current

However in this instance, this value was empty for the device.

Additional Information

If a mib attribute can be found, use the "How to pass Custom serial number attribute value to the default serial number attribute In Spectrum" knowledge article to configure Spectrum.