Create Service Order returning Invalid inventory file format with GIMXSID input

Products

• TPX - Session Management

Issue/Introduction

This is related to Broadcom Support Portal Create Service Order process which is a Quick Link option on the main portal page.
This is a way to obtain product maintenance.

After the Inventory file is created via the GIMXSID, the file is downloaded to the PC, then used in the 'Create Service Order ' process.

When the file is uploaded as part of the process the following error shows on the lower left corner of the screen:

 

How can this be resolved?

 

 

Environment

Release : 5.4

Resolution

The Inventory file created from the GIMXSID job needs to be download in  ASCII to the PC.  On the PC it should be 
readable, just as it looks in the mainframe version of the file.

 If downloaded as binary this error happens when it is used to Generate the order.

Here is a small section of the Inventory file on the PC after downloading as ASCII:

<?xml version="1.0" encoding="UTF-8"?>
<?xml-stylesheet type="text/xsl" href="gimxsid.swinventory.xsl"?>
<gimxsidSwInventory>
<gimxsidVersion>03.07.00.013</gimxsidVersion>
<date>2023-01-26T13:52:25</date>
<fmidList>
<id>CB0V54A</id>
<id>CB0V54B</id>
<id>CB0V54C</id>
<id>CB0V54D</id>
<id>CB0V54E</id>
<id>CB0V54F</id>
<id>CB0V54G</id>

In addition make sure there are no extra lines following this last line, if there are delete them:
</gimxsidSwInventory>