"Provided bad password" error when attempting to use LDAP with SSL Visibility Appliance

Products

• SV-2800
• SV-3800
• SV-800
• SV-S550
• SV-1800
• SSL Visibility Appliance Software
• ACF2 - VSE

Issue/Introduction

User is getting "Provided bad password" when attempting to login to SSL Visibility Appliance when using LDAP or LDAPs.

 

Environment

SSL Visibility utilizing LDAP or LDAPs.

Cause

If there is a comma in the user name LDAP user login will fail with "Provided bad password" message.

Per the Symantec SSL Visibility 4.5.10.1 Release Notes, page #158:

LDAP Username Limitation

LDAP user login will fail with "Provided bad password" message if display username attribute contains a comma.

 

Resolution

A comma should not be used in a user name to login in to the SSL Visibility Appliance when using LDAP or LDAPs.