How to perform a factory reset of a Messaging Gateway system

Products

• Messaging Gateway

Issue/Introduction

In some cases, it is necessary to perform a factory reset of the Messaging Gateway (SMG) system in order to reset a lost admin password or change the system role.

Resolution

Performing a factory reset from the command line

1. Log into the system console / virtual machine console as the admin user
2. Run `delete all` to perform a factory reset of the SMG system.

Performing a factory reset from the Control Center web interface

1. Log into the SMG Control Center as an administrator
2. Go to the Administration > Version > Factory Reset page
3. Select the host you want to reset
4. Clicking Reset.

After the factory reset

After the reboot the SMG system will only be accessible from the system console until the bootstrap is completed

1. Log in with the system default credentials
   user: admin
   password: symantec
2. Enter the system network information and new role into the bootstrap script
3. When the system reboots it will have the new role
4. If the new role is "Scanner" the system may now be added to the Control Center via the Administration > Configuration > Add Scanner wizard

NOTE:
After performing a factory reset on a Scanner, you must delete and re-add the Scanner using the Control Center.