Can the Quick Profile function in Service Desk be accessed from Web Services?
Release : 17.3 and higher
CA Service Desk Manager
The Quick Profile component is a developed functionality within the Service Desk product itself. It is generally accessed using the standard web interface. Web Services does not have a direct way to access Quick Profile's functionalities. Our best advice is to review end user behavior when using Quick Profile and creating a ticket and setting up equivalent web services calls to approximate the behavior and experience.