Using Web Services with Quick Profile

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Can the Quick Profile function in Service Desk be accessed from Web Services.

Environment

Release : 17.3
CA Service Desk Manager

Resolution

The Quick Profile component is a developed functionality within the Service Desk product itself.  It is generally accessed using the standard web interface.  Web Services does not have a direct way to access Quick Profile's functionalities.  Our best advice is to review end user behaviour when using Quick Profile and creating a ticket and setting up equivalent web services calls to approximate the behaviour and experience.