The requesters cannot see their tickets
search cancel

The requesters cannot see their tickets


Article ID: 258514


Updated On:


CA Service Desk Manager


A ticket requester logs in Service Point but he/she can't see the tickets in which the login user is Requester. Why?


Service Management 17.3 and higher


By design only the affected end users see their tickets in Service Point. In other words, all tickets where affected end user is the login id who logs in Service Point he/she will see those tickets.

Requesters won't see the tickets by design.

If you would like the Requesters to see the tickets as well, please raise an idea/enhancement request from community web site

CA Service Management