Steps for changing an SSO-enabled user's Rally Login ID

Products

• Rally SaaS

Issue/Introduction

We updated a user ID in Rally and in our IDP, and it is appropriately configured as his login name. However, user authentication is still failing.

 

Environment

Release : SAAS

Cause

The user ID needs to be updated at the OKTA end to have seamless authentication to Rally.

Resolution

Only for SSO users:
Please create a support case for the Rally support team to update the USER account in Broadcom OKTA end whenever a user name is changed at the IDP end and the Rally.

Note: The Rally user ID must match the ID defined in the IDP.