Available options for fixing problems introduced by upgrading the Windows OS are:
- Uninstall/Reinstall the NolioAgent
- Remove/Re-add the NolioAgent Service
Remove/Re-add the NolioAgent Service
- Open services.msc. Look at the Nolio Agent service and take note of:
- the service account used to start the agent.
- the install path of the agent
- Open a command prompt - with Run As Administrator, cd to the directory noted in step 1.
- Run the command: remove_deployer_service.cmd
- Refresh the services.msc list to make sure the service was gone.
- Open the command prompt to re-add the service using the command: install_deployer_service.cmd
- This returned an error about the service was marked for deletion. This means that we need to reboot.
- Reboot
- Open the command prompt to re-add the service using the command: install_deployer_service.cmd
- Open services.msc and opened the properties for the newly added NolioAgent
- Select the Log On tab.
- Specify the username noted in step1 along with its password.
- Start the NolioAgent service
- Confirm the NolioAgent was reflecting as "Reachable" in the ROC (Release Operations Center).
This KB Article can be used if you are uninstalling/reinstalling the agent on a machine that has multiple instances of the NolioAgent installed: Second install of nolioagent on windows fails