search cancel

After upgrade to Jaspersoft report titles not rendering correctly

book

Article ID: 258424

calendar_today

Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

After upgrade to Jaspersoft 7.8, the report titles not rendering correctly.  Also the home page doesn't look the same. all the icons shows Jaspersoft 7.1

Environment

Release : 16.0.3

Cause

Upon the Jaspersoft 7.8 upgrade the Default Themes was not installed correctly

 

Resolution

*Before making any changes*

Please check the below.

1) Advance Reporting

2) View Repository

3) Expand "Themes" folder

4) Select the ca_PPM_tealgrey

5) check the Description

For Example: PPM Teal Gray Theme v7.1------Not installed Properly

Next Step:

1) Log into another environment where Jaspersoft 7.8 installed 

2) Check the Themes Description  

PPM Teal Gray Theme v7.8

3) Export the Themes Folder

4) Import into the the environment where experiencing the issue

5) Clear all Browser Temp/Cache

6) Close the Browser

7) Re-Lunch / Advance Reporting and will be corrected