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Event Manager showing unable to contact

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Article ID: 258382

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

The EventManager status is "Unable to Contact" in Data Sources.

The following error was found in the DMService.log file:

ERROR | pool-4-thread-1          | 2023-01-20 00:02:00,745 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | Received WebServiceException from version check for data source [email protected]_host.  CAUSE=java.net.UnknownHostException: UnknownHostException invoking http://pc_host:8281/EventManager/DataSourceWS.asmx: vlcipcp001. MESSAGE=Could not send Message..  Returning DS_COMM_FAILURE result.
ERROR | pool-4-thread-1          | 2023-01-20 00:02:00,745 | com.ca.im.portal.api.services.datasource.DataSourcePoll          
      | javax.xml.ws.WebServiceException: Could not send Message.
ERROR | pool-4-thread-1          | 2023-01-20 00:02:00,745 | com.ca.im.portal.dm.productsync.DataSourcePoller                 
      | Unable to contact data source [email protected]_host

 

Environment

Release : 22.2

Cause

Name-resolution issue:

On the PC/Portal host, the Ping does not resolve this hostname:

ping pc_host

Also, the curl syntax fails:

curl http://pc_host:8281/EventManager/DataSourceWS.asmx?wsdl

Resolution

Fixed the name-resolution issue by adding the short hostname in the /etc/hosts file.

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