Recovering the command line interface admin password on Messaging Gateway
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Recovering the command line interface admin password on Messaging Gateway

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Article ID: 258337

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Updated On:

Products

Messaging Gateway

Issue/Introduction

The Messaging Gateway (SMG) command line interface (CLI) password has been lost and needs to be recovered.

Resolution

SMG Control Center or combination Control Center and Scanner

The command line admin account password is synchronized with the admin account password for the Control Center web interface. If admin account password has been lost for the Control Center web interface:

  1. Log into the SMG Control Center web interface with an alternate account with Full Admin rights
  2. Go to Administration > Administrators
  3. Edit the default `admin` account
  4. Set the password for the `admin` account
  5. Click Save

Updating the admin account password in the Control Center web interface will automatically update the command line admin account credentials on the Control Center host

Scanner Only

The command line admin account password on a scanner only system cannot be recovered and there is no alternate means of gaining access to the scanner command line to update the local admin account password. To recover a lost CLI admin account password on a scanner only host, the system will need to be reinstalled.

 

Additional Information