AHD10900 error when using find similar button
Article ID: 258331
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
The error "AHD10900" appears when clicking on "Find Similar" button after customizing the detail_pr.htmpl to allow showing the button when NX_EBR_VERSION=FILES
Environment
Release : 17.3
Cause
Unsupported scenario.
Resolution
This scenario (use "Find similar" with NX_EBR_VERSION=FILES) has not been tested so it's not supported. We expect this "Find Similar" button to work only when SDM is connected to an external search engine (NX_EBR_VERSION=SEARCH_ENGINE).
Feedback
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