Installing the Symantec Management Agent from an Install Package

Products

• Server Management Suite
• IT Management Suite

Issue/Introduction

An administrator needs to manually install the Symantec Management Agent using an install package.

Environment

ITMS 8.5, 8.6, 8.7

Resolution

After obtaining the install file, right-click it and install it as Administrator.

Here are the methods to obtain the install file:

Method One

1. In the Console, go to Actions>Agents/Plug-ins>Push Symantec Management Agent. You will see the following:
   
2. Click on the link highlighted in yellow above. You will see the following:
   
3. Click on the link highlighted in yellow above to download the install file.

Method Two

Go to the following URL to download the proper package:
http://NotificationServerName/DomainName/Altiris/NS/Agent/AltirisAgentDownload.aspx
and click on the link to download the install file.

Method Three

On your Notification Server go to [Install Drive]:\Program Files\Altiris\Notification Server\NSCap\bin\Win32\X86 and download "AeXNSCHTTPs" or "AeXHSCHTTP"

Additional Information

Methods for Installing the Symantec Management Agent