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The metric type definitions are not present in the database.

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Article ID: 258277

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The metric type definitions are not present in the database.

Environment

UIM 20.4

Policy_management_ws version 20.45

Cause

This issue indicates that the metric type definitions are not present in the database.

Resolution

To troubleshoot this issue:-
 
== Query the
s_qos_data
table with the probe name to verify that the metrics are populated in the table:
Select * from s_qos_data where probe='<probename>'
 
== Query the
cm_configuration_item_metric_definition
table to ensure that the given metric type exists in it:
 
Select * from cm_configuration_item_metric_definition where met_type='<met_type>'
 
 
== If the above step does not work, get the required definition pack and update ci_definition_pack in the environment:
 
Select * from cm_configuration_item_metric where ci_metric_id in (select ci_metric_id from s_qos_data where probe='<probename>')