search cancel

Certificate error for isolated websites with Chrome version 105 or later.

book

Article ID: 258260

calendar_today

Updated On:

Products

Web Isolation Cloud Web Isolation Cloud

Issue/Introduction

When accessing isolated websites through web isolation, the following error is seen

  • This is seen for all websites
  • The websites open when using Chrome 104 and below and when using internet edge
  • The CA certificate of the web isolation tenant/device is already installed in the trusted root certificate authority store of the local machine

Environment

Web isolation cloud tenants

Cause

Resolution

Broadcom is working on identifying such affected tenants and fixing the CA certificate

Currently, there are two workarounds.

  1. Simply revert the Chrome version to 104 or older OR
  2. Upgrade to Chrome version 105 and above and disable it via the flag OR

    chrome://flags
    search for "Chrome Root Store"
    set to disable
    restart Chrome using the relaunch button

Customers are advised to raise a technical support case with Broadcom.

Attachments