Service Desk Manager Service Not Starting During Installation
Article ID: 258228
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
Installation of Service Management 17.3 is failing to start the Service Desk Manager Server service.
Windows Event Viewer Shows the Following:
A fatal error occurred while creating a TLS client credential. The internal error state is 10013.
Environment
CA Service Desk Manager 17.3
Cause
TLS 1.0 and TLS1.1 are not enabled on the server
Resolution
Feedback
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