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Service Desk Manager Service Not Starting During Installation

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Article ID: 258228

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Installation of Service Management 17.3 is failing to start the Service Desk Manager Server service.

Windows Event Viewer Shows the Following:

A fatal error occurred while creating a TLS client credential. The internal error state is 10013.

Environment

Release : 17.3

Cause

TLS 1.0 and TLS1.1 are not enabled on the server

Resolution

After enabling TLS 1.0 and 1.1 on the server, the installation progressed.

Additional Information

https://www.thewindowsclub.com/fatal-error-occurred-while-creating-a-tls-client-credential