Trying to install SDM 17.3 on a new server but we are seeing the following error:
2022/12/27 11.34.03.777 ERROR [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration failed with message : 12/27 11:30:16.380 WARN ConfigThread.java 582 Configuration task (Start CA Service Desk Manager service(s) in db admin mode.) is failed in step : 18
configure.log contains the following:
12/21 11:14:18.466 INFO ? ? Process C:\PROGRA~2\CA\SERVIC~1\bin\orcl_check_db.exe completed with exit code 999
12/21 11:14:18.466 WARN PatchDatabaseTask.java 614 Unexpected return code from ing_check_db: 999
12/21 11:14:18.467 INFO PatchDatabaseTask.java 133 Processing (C:\PROGRA~2\CA\SERVIC~1\pdmconf\AlterMDB.txt)
12/21 11:14:20.320 INFO ? ? Process C:\PROGRA~2\CA\SERVIC~1\bin\orclbuild.exe completed with exit code 999
12/21 11:14:20.320 INFO PatchDatabaseTask.java 163 SEVERE_ERROR: Unable to load OCI library (oci.dll) RC(193)
SEVERE_ERROR: Unable to load OCI library (/lib/oci.dll) RC(126)
Release : 17.3
Server does not have the necessary MDB client installed.
The issue was resolved after the prerequisite 32 bit client of the Oracle client was installed.