When trying to install SDM 17.3 GA, we see the installer fails on the final step of Installing Service Desk Manager:
install.log
2023/01/06 14.46.59.027 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] configLogScanner errMsg : 01/06 14:46:58.736 WARN ConfigThread.java 582 Configuration task (Start CA Service Desk Manager) is failed in step : 27
2023/01/06 14.46.59.027 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] isSecondary:false,isSdmUpgrade:false.
2023/01/06 14.46.59.027 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] No need to wait for server sync, as server type is :false.
2023/01/06 14.46.59.027 ERROR [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration failed with message : 01/06 14:46:58.736 WARN ConfigThread.java 582 Configuration task (Start CA Service Desk Manager) is failed in step : 27
Previously installation attempt failed due to missing MDB Client.
This has been installed now
configure.log shows the following
01/18 13:58:17.421 INFO Task.java 214 Running: Load system data
01/18 13:58:17.421 INFO LoadSystemDataTask.java 129 Is server conversion:false, Reload data:true
01/18 13:58:17.421 WARN LoadSystemDataTask.java 339 Failed to find data file adv_avail_options.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file mdb_l10n.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file ascii.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file cm_data_load.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file cm.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file cm_misc.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file cm_evt.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file bop.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file change.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file grc.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file wf.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file issue.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file Del_Server.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file usp_servers_load.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file spellcheckopts.dat. It will be skipped.
01/18 13:58:17.421 WARN LoadSystemDataTask.java 319 Failed to find data file help_set_names.dat. It will be skipped.
01/18 14:00:37.440 WARN LoadSystemDataTask.java 319 Failed to find data file roles.dat. It will be skipped.
01/18 14:00:37.440 WARN LoadSystemDataTask.java 319 Failed to find data file kpi.dat. It will be skipped.
01/18 14:00:37.440 WARN LoadSystemDataTask.java 319 Failed to find data file attr_alias.dat. It will be skipped.
01/18 14:00:37.440 WARN LoadSystemDataTask.java 319 Failed to find data file kt.dat. It will be skipped.
01/18 14:00:45.226 WARN LoadSystemDataTask.java 319 Failed to find data file docres.dat. It will be skipped.
01/18 14:00:45.226 WARN LoadSystemDataTask.java 319 Failed to find data file sa.dat. It will be skipped.
01/18 14:00:45.226 WARN LoadSystemDataTask.java 319 Failed to find data file sa_messages.dat. It will be skipped.
01/18 14:00:53.021 WARN LoadSystemDataTask.java 319 Failed to find data file cmdb.dat. It will be skipped.
01/18 14:00:53.021 WARN LoadSystemDataTask.java 319 Failed to find data file viz.dat. It will be skipped.
tmp files from C:\Windows\TEMP\ show
WARNING - pri table exists, but has no rows
Manual investigation of this tables confirms this is the case with this table and other tables.
Release : 17.3
Customer previously did not have the prerequisite MDB client installed which prevented the population of the MDB tables.
Verified files exist in "NX_ROOT/data/tagged" and "NX_ROOT/data/XML"
Modified NX_ROOT\site\config.properties changing resources.created to 0
Ran pdm_configure and made sure to select "Load default data"
Tables were populated and services were able to start.