MDB tables not populated during install

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

When trying to install CA Service Desk Manager 17.3 GA, the installer fails on the final step of Installing Service Desk Manager:

install.log

DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] configLogScanner errMsg : 01/06 14:46:58.736 WARN  ConfigThread.java      582 Configuration task (Start CA Service Desk Manager) is failed in step : 27
DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] isSecondary:false,isSdmUpgrade:false.
DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] No need to wait for server sync, as server type is :false.
ERROR [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration failed with message : 01/06 14:46:58.736 WARN  ConfigThread.java      582 Configuration task (Start CA Service Desk Manager) is failed in step : 27

configure.log shows the following

INFO  Task.java              214 Running: Load system data
INFO  LoadSystemDataTask.java   129 Is server conversion:false, Reload data:true
WARN  LoadSystemDataTask.java   339 Failed to find data file adv_avail_options.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file mdb_l10n.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file ascii.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file cm_data_load.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file cm.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file cm_misc.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file cm_evt.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file bop.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file change.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file grc.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file wf.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file issue.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file Del_Server.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file usp_servers_load.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file spellcheckopts.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file help_set_names.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file roles.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file kpi.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file attr_alias.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file kt.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file docres.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file sa.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file sa_messages.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file cmdb.dat.  It will be skipped.
WARN  LoadSystemDataTask.java   319 Failed to find data file viz.dat.  It will be skipped.

tmp files from C:\Windows\TEMP\ show

WARNING - pri table exists, but has no rows

Environment

CA Service Desk Manager 17.3

Resolution

Verify files exist in NX_ROOT/data/tagged and NX_ROOT/data/XML

Modify NX_ROOT\site\config.properties changing resources.created to 0

Ran pdm_configure and select "Load default data"