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OData error: [HYT00][0] Login has timed out."

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Article ID: 258076

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

We have suddenly lost the capacity to access the data through the ODATAv4 connector.
When we try to read data, it errors out:
« {"error":{"code":"0","message":"[HYT00][0] Login has timed out."}} ».

We are able to log in successfully to:

https://cppmbiXXXX.ondemand.ca.com/api/odata4/cppmYYYYpdatasourceV4
It returns the table names.

But when accessing any object like:
https://cppmbiXXXX.ondemand.ca.com/api/odata4/cppmYYYYpdatasourceV4/DWH_CMN_PERIOD
Then we get the error:
« {"error":{"code":"0","message":"[HYT00][0] Login has timed out."}} ».

Resolution

Run the jobs below:
Load Data Warehouse
Load Data Warehouse Access Rights
Refresh Data Warehouse OData Model

Additional Information

Please also see: Odata Credentials for Clarity SaaS environments