OData error: [HYT00][0] Login has timed out."

Products

• Clarity PPM SaaS

Issue/Introduction

We have suddenly lost the capacity to access the data through the ODATAv4 connector.
When we try to read data, it errors out:
« {"error":{"code":"0","message":"[HYT00][0] Login has timed out."}} ».

We are able to log in successfully to:

https://<Jasperhost>.ondemand.ca.com/api/odata4/<clarityhost>pdatasourceV4
It returns the table names.

But when accessing any object like:
https://<Jasperhost>.ondemand.ca.com/api/odata4/<clarityhost>pdatasourceV4/DWH_CMN_PERIOD
Then we get the error:
« {"error":{"code":"0","message":"[HYT00][0] Login has timed out."}} ».

Resolution

Run the jobs below:
Load Data Warehouse
Load Data Warehouse Access Rights
Refresh Data Warehouse OData Model

Additional Information

Please also see: Odata Credentials for Clarity SaaS environments