"No data is available for that selection filter" error when creating policy coverage report

Products

• Management Center - VA

Issue/Introduction

Management Center reports the following error when creating a policy coverage report:

Cause

To create a policy coverage report, management center needs to retrieve policy coverage data from a device at least twice. For example: if you would like to create a policy report covering a single day, management center has to retrieve policy coverage information twice on that day. 

"No data is available for that selection filter" error means either that

1. Management Center has not retrieved policy coverage data (at least twice) in a given period
2. Policy coverage data has not been processed by Management Center yet

NOTE: Policy coverage data is processed every 30 minutes

Resolution

Create a periodic scheduled job to retrieve policy coverage data from device at least twice a day, but not more than once an hour.

Additional Information

Policy coverage related logs can be found in policy_coverage.log file: