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Unable to switch views on the Project Status module

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Article ID: 258060

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

A specific user is unable to switch views on any project Status tab that he is able to view on Modern UX.

His user permissions are the same as other users who are able to switch those views. What could be the reason?

Cause

User preferences for the Status module got corrupted

Resolution

Proceed to do the following:

Run the following select query (modify the user_id to the affected user's reference):

SELECT * from cmn_ui_personalizations where user_id = xxxxxxx and component in ('projectStatusReportscanvas', 'projectStatusReports')

Run the following delete (modify the user_id to the affected user's reference)::

delete from cmn_ui_personalizations where user_id = xxxxxxx and component in ('projectStatusReportscanvas', 'projectStatusReports')

 

Additional Information

The CMN_UI_PREFERENCES gets repopulated when the user logs back into Clarity PPM