Remove Broadcom Support access and entitlements for Clarity SaaS user

Products

• Clarity PPM SaaS

Issue/Introduction

A user is no longer with the organization and you would like to remove access and entitlements for Clarity environments and Broadcom Site ID.

 

Environment

Release : 16.1.0

Resolution

Broadcom can deactivate the Okta user in the Okta Portal via request. To remove Okta access and all access to Broadcom resources for any user, create a case for the Global Customer Care team (Queue Name: GCA-Customer Care , Product: Support Portal ) and put in a request to disable or delete the user from all end points for the customer's Site ID which can be found in Wolken under Case Summary: Account.

If the user wants to disable any notifications for any Broadcom products then the below article can be followed - Subscribing to Broadcom product notifications and alerts.