SD Job Error SDM228514 - Timed out waiting to establish connection

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Software Delivery

Issue/Introduction

Execution of SD Jobs on Agents are failing with this error :

Job execution postponed. Unable to download package from SS or any collaborating agent. [SDM228514]

In TRC_USD_SDAGENT*.log, following error appears :

231222-10:51:55.5504975L|SDAgent | |sdjecontainerif.cpp       |NOTIFY| Instantiating Library_1 as an internal nosless library (type=4)
231222-10:51:55.7984539L|SDAgent | |sdjecontainerif.cpp       |NOTIFY| RequestAccess succeeded for library 1
...
231222-10:52:06.9386094L|SDAgent |CCFTCP::Connect |CCFTCP.cpp |ERROR | Timed out waiting to establish connection
231222-10:52:06.9387997L|SDAgent |cfFTClientAPI |             |ERROR | CFTClientNotifier::Notify - Received connectionTimeOut notification!
231222-10:52:21.9525474L|SDAgent |CCFTCP::Connect |CCFTCP.cpp |ERROR | Timed out waiting to establish connection
231222-10:52:21.9528076L|SDAgent |cfFTClientAPI |             |ERROR | CFTClientNotifier::Notify - Received connectionTimeOut notification!
231222-10:52:36.9664734L|SDAgent |CCFTCP::Connect |CCFTCP.cpp |ERROR | Timed out waiting to establish connection
231222-10:52:36.9666599L|SDAgent |cfFTClientAPI |             |ERROR | CFTClientNotifier::Notify - Received connectionTimeOut notification!
231222-10:52:41.9684689L|SDAgent |SDAgent |sdjobclientif.cpp  |NOTIFY| CFTClientNotifier::NetworkError ####

 

Environment

Client Automation - All Versions

Cause

SD Agent is using NOS Less method to download the SD Package source. Port TCP 4728 is used to download the package.

But if port TCP 4728 is blocked between agent and Scalability server (Agent to Scalability Server direction), this error occurs.

Resolution

Open the port TCP 4728 between Agent and scalability server machines.